Reference

The Terms That Cover Your Account

Opening an account here means agreeing to one plain set of terms: how your wallet is verified, how bKash, Nagad and Rocket transfers are handled, and what we expect from each other.

Wallet rules in one placeCovers mobile and desktopLocal law decides accessRead before your first transfer
qqeeapk The Terms That Cover Your Account
ACCOUNT AND DATA CARE

How We Hold Your Account Details

Terms are only worth the paper they sit on if the handling behind them is clear, so here is what our file on you actually contains and how long it stays. We collect what an account needs to operate, nothing extra for its own sake, and we keep sign-in checks tight because a stolen login is the fastest route to a disputed wallet entry.

What we hold

We keep what the account needs to run: your registered mobile number, your name as given at sign-up, the wallet you use and a record of each transfer and game round.

Session records

Your browser or app holds a session token so you are not asked to sign in on every screen. It also lets us flag a login from a device your account has not used before.

Sign-in protection

Every sign-in on a new device goes through a one-time code sent to your registered number. If a code arrives when you are not logging in, change your password and tell support straight away.

Retention and changes

Records stay while the account is open, then for the period local rules require. To correct a detail or ask for a copy, write from your registered mobile number so we can confirm it is you.

REACHING SUPPORT

Where to Take a Terms Question

You do not have to work out a clause on your own. Send the question to our desk and a person reads it, not a script. Pick the channel that matches what you need: chat when a wallet entry looks wrong and you want it looked at quickly, email when you need something held on written record, or the payment route when a transfer reference does not line up with your app.

Team online

In-account chat

Log in, open the help tab and message us from the account the issue is about. We can then see the wallet entry and the game round without asking you to repeat yourself.

Email for written changes

When you need something on record, a correction to your details or a request about your data, email us and keep the reply. A written trail helps both sides when a term is in discussion.

Payment rail queries

bKash, Nagad and Rocket apply their own conditions alongside ours. If a transfer reference does not match what your app shows, send the transaction ID and we will trace it from our side.

Questions You Send Us About Terms

These are the points our desk answers most often, written the way we would say them to you on chat. If yours is not here, send it across and we will answer it directly.

Yes. Ticking the box at sign-up and sending your first bKash, Nagad or Rocket transfer both confirm you have read the terms and agree to them.

They can, when a payment rail or a local rule shifts. We post the updated version on this page, and the date at the head of the document tells you which version is in force.

It depends on which one. A first, honest mistake usually ends with a message from support. Deliberate attempts to alter a transfer record or run duplicate accounts can suspend the account while we check.

Yes. Ask us to close it while the wallet balance is settled. Tell support which bKash, Nagad or Rocket number should receive the remaining funds, and keep that number active until the transfer lands.

Message support from inside your account, or email us. Either channel works. The in-account route is quicker because the wallet history is already in front of the agent handling it.

One document covers both. Cricket markets on BPL and international fixtures sit under the same account rules as slots or live tables, so a settled bet and a settled slot round are handled the same way.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.