Reference

What our legal terms cover

Everything you agree to when you hold an account here sits on this one page, in plain English: eligibility, the one-account rule, how your bKash, Nagad or Rocket wallet name is matched, what we keep in your account record, and where a dispute goes…

bKash, Nagad, RocketOne account per personLocal law appliesWritten disputes

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POLICY CONTACT PATHS

Where to send a legal question

Legal questions get their own route, so they never sit behind game chat. Write from the email address registered on your account and quote your user ID in the first line — that lets the desk pull the record and answer the actual clause rather than guess. Chasing a wallet mismatch? Attach a screenshot from bKash, Nagad or Rocket showing the transaction ID and the amount. If you are asking about account closure, deletion or a name correction, lead with that so it is routed correctly. We reply in writing, in English, and the thread stays open until you agree it is settled.

Team online

Policy desk email

Send from your registered address with your user ID. Written replies only, so there is a thread you can keep and quote back to us if the same point comes up again.

Wallet evidence

For bKash, Nagad or Rocket disputes, attach the transaction ID and amount from your wallet app. A clear screenshot settles most mismatches on the first reply.

Account closure requests

Say plainly whether you want the account frozen or removed. We confirm the request from your registered email before anything is actioned on the record.

DATA AND SECURITY

How we handle your data and records

Your legal record and your play record live together, and we treat both the same way. We store the name, wallet number and transaction references you give at sign-up, plus login and device data used to spot a session that has been hijacked. Cookies keep you signed in on mobile and remember your language choice; clearing them signs you out. Records are held only as long as the law that applies to you requires, then deleted or stripped of identifiers.

What we keep

Account name, wallet number, transaction references and the messages you send the policy desk. Nothing about your game history is sold or handed to advertisers.

Cookies and login

Session cookies hold your sign-in on mobile and desktop. Clearing browser data logs you out and resets saved preferences, so keep that in mind on a shared phone.

Retention window

Records stay as long as the law applying to you requires, then go. Anything outside that scope is removed on request once we have confirmed your identity.

Changes and requests

Ask for a copy, a correction or a deletion from your registered email. We confirm in writing, and clause changes are posted here before they take effect.

Account rules, eligibility and wallet conditions

qqeeapk Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account here is a contract, and this page is where we spell out our side of it. You confirm you are of legal age in the country you live in, that the money you send through bKash, Nagad or Rocket is yours, and that

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nothing in your local law stops you from holding a betting account. Access depends on where you sit: availability varies by jurisdiction and eligible regions, and where local rules do not allow it we cannot serve you — we would rather close an account than pretend
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otherwise. One account per person, real name, real wallet number. If we spot duplicate accounts, a borrowed identity or a wallet that does not match the name on file, we may hold the balance while the account is checked. Our published terms sit above anything you
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hear from a chat group or a friend, and when a clause changes we show the new wording on this page and leave it up long enough for you to raise it before it takes effect. Disagreements come to the support desk in writing first, so
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there is a record both sides can read. Withdrawals are matched against the same name on your payment wallet before they are released.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Legal questions we get asked

These are the points that come up most often at the policy desk, answered the way we would answer them in a reply. Read them before you write in — most wallet and eligibility queries are settled right here.

Not automatically. Access depends on your local law and eligible regions, so tell us before you relocate. If the country you move to is outside the regions we serve, we will close the account and settle the balance.

Yours, matching the name you registered. A wallet in a relative's or friend's name will fail the withdrawal check, and a mismatch can hold up the whole account while we verify where the money came from.

Write from your registered email address, quote your user ID and say what you need. We confirm it is you, then send the record in writing. Anything we are legally required to keep stays on file.

The extra account is closed and the balance is held while we check activity on both. Duplicate accounts, borrowed identities and shared wallets all break the terms you agreed to when you opened the first one.

Only for as long as the law applying to you requires, and only for the purpose they were sent. Once that window closes they are deleted or stripped of identifying details, whichever the rule requires.

Send the request from your registered email and confirm it in the reply. We freeze the account first so nothing moves, settle any open withdrawal, then remove what we are not obliged to keep.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What our legal terms cover

Where to send a legal question

Policy desk email

Wallet evidence

Account closure requests

How we handle your data and records

What we keep

Cookies and login

Retention window

Changes and requests

Legal questions we get asked

01 Can I keep using my account if I move to another country?

02 Whose name has to be on the bKash, Nagad or Rocket wallet?

03 How do I ask for a copy of the details you hold on me?

04 What happens if you find two accounts in my name?

05 Do you keep my verification documents afterwards?

06 How do I close my account permanently?

Legal

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