Reference

bKash Top-Up for Your Play Wallet

Send the amount from your own bKash app, keep the reference tag the cashier shows you, and your wallet balance is ready for Roulette BlazeSpin, Teen Patti Card Rush or the cricket sportsbook.

bKash Send MoneyReference tagTrxID receiptNagad or Rocket
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qqeeapk bKash Top-Up for Your Play Wallet
CHECKING EACH CREDIT

Checks Behind Every Topup Credit

We do not touch your bKash PIN and we never ask you to read it out to support. Each Topup is checked by matching the TrxID from your bKash confirmation against the sender number and the account you are signed in to, and the credit is posted in BDT so the wallet figure matches what left your bKash. When a transfer arrives with no reference tag, the amount is held while that match is done rather than credited straight away.

PIN stays with bKash

Your bKash PIN is typed only inside the bKash app. Nobody on our support desk asks for it, and a message that does ask is not coming from us.

TrxID matched first

Before any wallet credit is posted, the TrxID on your bKash confirmation is matched to the sender number and to the account you were signed in to when the cashier opened.

Amounts held in BDT

Wallet balance is shown in BDT, the same figure you sent, so you can compare the bKash confirmation against the wallet screen without converting anything or estimating a rate.

Record on your account

Each Topup sits in your account record with its TrxID and date, so a question raised weeks later can be answered from that entry rather than from memory or a screenshot.

qqeeapk How We Handle bKash Topup Requests

How We Handle bKash Topup Requests

Open the cashier from a signed-in session and we show the bKash number that takes Topup credits, along with a reference tag for that session. You send the amount from your own bKash app using Send Money, type your PIN there, and the confirmation screen gives you a TrxID. Keep that TrxID. If the money lands without the tag, our team matches

it by TrxID and your account number before the wallet is credited, so send the exact figure you entered. The same flow works for Nagad and Rocket when you prefer either rail. Nothing is credited until the transfer is confirmed on our side.

  • Cashier shows the receiving bKash number
  • TrxID matched before credit
  • Nagad and Rocket follow the same steps
  • Balance posted in BDT
TOPUP HELP DESK

Help While Your Topup Clears

Something going wrong with a bKash Topup usually takes one of three shapes: the money left your bKash but the wallet still reads zero, the transfer failed inside the bKash app, or you sent to a number from an older session. Write in through account support with the TrxID and the number you paid from — we check that pair first. Keep the bKash confirmation SMS on your phone until the credit appears, because the TrxID sits in that message even after the app screen closes.

Team online

Credit not showing

Send the TrxID, the bKash number you paid from and the number you sent to. We match the three, and once the transfer is confirmed on the bKash side the wallet credit is posted to your account.

Transfer failed in bKash

If the bKash app showed a failure, nothing reaches us and no wallet credit is owed. Check your bKash statement first, then send us the screen if the amount did leave your balance.

Sent to an old number

Numbers copied from a closed session can go stale. Send the TrxID and the number you used, and we trace where the transfer landed before telling you what happens next with the amount.

bKash Topup Terms You Will See

Several words come up the moment you fund a wallet through bKash, and a few of them sound alike. Send Money and Payment are different buttons in the bKash app, a TrxID is not the same thing as the reference tag we show you, and pending is not the same as reversed.

01
What is a TrxID in a bKash Topup?

A TrxID is the transaction ID bKash prints on the confirmation screen and repeats in the SMS after you send money. It identifies one transfer, and it is what we use to trace your Topup.

02
What does Send Money mean in bKash?

Send Money is the bKash option that moves balance from your bKash wallet to another number. A Topup uses this option, not Payment and not Cash Out.

03
What is a Topup reference tag?

A reference tag is the short code the cashier shows beside the receiving number for your session. It tells us which account a transfer belongs to when several arrive close together.

04
What does pending credit mean?

Pending means your transfer is recorded but the wallet balance has not moved yet, usually because the TrxID match has not finished. The amount is not lost while it waits.

05
What is wallet balance in BDT?

Wallet balance is the BDT figure inside your account that you spend on games. It sits apart from your bKash balance and only changes when a transfer is credited or a game settles.

06
What is a reversed transfer?

A reversed transfer is a bKash send that returns to the sender, for example when the receiving number no longer accepts it. No wallet credit is posted for a reversed transfer.

Questions About bKash Topup

These are the questions our support desk answers most often about funding a wallet through bKash, from sending the right amount to what you do when a transfer sits unposted. Each answer is short on purpose, so you can read it while the bKash app is still open on your phone.

Sign in, open the cashier, note the bKash number and reference tag, then send that exact amount from your own bKash app using Send Money. Keep the TrxID from the confirmation screen.

Yes. Send the figure you entered in the cashier. A different amount has to be matched by hand against the TrxID, which holds the wallet credit and can leave part of the balance unposted.

Yes, the cashier shows Nagad and Rocket numbers as well. The steps are the same: send from your own app, keep the transaction ID, and wait for the credit before opening a table.

Wait for the bKash SMS confirming the send, then message support with the TrxID, the sending number and the receiving number. Delays usually trace back to a transfer sent without the reference tag.

No. Your PIN is entered only in the bKash app. If a message claims to be from us and asks for the PIN or an OTP, close it and report it through account support.

A transfer from another person's bKash can be credited, but the sender name and number are checked against your account first, so it moves through review before the wallet updates.
Reference

bKash Balance Add

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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